Help when you need it
Fetti Up Support
Stuck on something, found a bug, or have an idea? We read every message and reply as soon as we can.
Contact us
Email the Fetti Up team.
Tell us what you were trying to do, what you expected, and what happened instead. Do not send payment passwords, bank credentials, or full card details.
Quick answers
Start with the most common questions.
Do friends need Fetti Up?
No Fetti Up account or app is required for a friend paying from a shared bill. They open the link in a browser, enter their name, claim what they had, and see their share.
How are shares calculated?
Deterministic code calculates the shares. It divides shared items, spreads tax, tip, and fees proportionally, and reconciles rounding so the shares add back to the bill total. AI helps read and review the receipt, but it does not do the money math.
Does Fetti Up move money?
No. Fetti Up hands the sender off to a payment app or provides details to copy. Money moves directly between friends, and Fetti Up never holds it.
A payment link did not open. What should I do?
If Venmo or Cash App is not installed, use the provider's web fallback when offered. Check the organizer's handle and the amount before paying. For Zelle, copy the details and open your bank app directly.
Does Fetti Up send reminders automatically?
No. Fetti Up can prepare an editable reminder, but the organizer chooses whether and when to send it from their own device.
How do I delete my account?
In Fetti Up, open Account, then choose Delete account. Deletion is permanent and removes your profile, saved payment handles, notification tokens, and bills you created. The privacy policy explains what happens to bills another person created.
Privacy
See what Fetti Up stores and why.
The privacy policy explains account data, bills and receipt images, optional features, shared-link visibility, service providers, and permanent account deletion in plain language.